Shipping policy

Shipping Policy – Lumin Print Company

Effective Date: [Insert Date]

At Lumin Print Company, we strive to deliver your custom and printed products promptly and safely. Please read this Shipping Policy carefully to understand how we process, dispatch, and deliver orders.

1. Order Processing Times

  • Custom & Personalised Products: Most orders are produced within 3–7 business days after proof approval.

  • Non-Personalised Products: Orders are typically processed within 1–3 business days.

  • Production times may vary during peak seasons or promotional periods.

2. Proof Approval

  • For customised orders, production begins only after you approve the digital proof.

  • Errors approved in the proof are the customer’s responsibility.

  • Please review all proofs carefully to avoid delays.

3. Shipping Methods & Carriers

  • We use reputable carriers such as Royal Mail, Hermes, DPD, and UPS.

  • Shipping options, prices, and estimated delivery times will be displayed at checkout.

  • Tracking information will be provided via email when available.

4. Delivery Estimates

  • Delivery times are estimates only and cannot be guaranteed.

  • Estimated times may vary due to:

    • Carrier delays

    • Customs processing for international orders

    • Severe weather or unforeseen events

  • We cannot be held liable for delivery delays outside our control.

5. Shipping Costs

  • Shipping costs are calculated at checkout and depend on:

    • Order weight and dimensions

    • Delivery destination

    • Shipping method selected

  • Unless otherwise stated, shipping charges are non-refundable.

6. International Shipping

  • We ship to the UK and selected international locations.

  • International orders may be subject to:

    • Import duties

    • Customs fees

    • Local taxes

  • The customer is responsible for any additional charges imposed by customs or local authorities.

7. Risk & Title

  • Once items are handed to the carrier, the risk passes to the customer.

  • We recommend inspecting packages on delivery and reporting issues immediately.

8. Lost or Damaged Parcels

  • If your parcel is lost or damaged in transit, please contact us within 7 days of the estimated delivery date:


Email: luminprintco@gmail.com 

  • We will assist with carrier investigations and, if approved, provide a replacement or refund for the affected items.

  • Minor cosmetic damage to packaging that does not affect the product is not eligible for replacement.

9. Contact Us

For any questions regarding shipping, tracking, or delivery issues:


Email: luminprintco@gmail.com

  • We aim to respond within 48 hours.